FAQ

 

Where does this store ship from, and how do I track it? 

Sydney, Australia.  After your purchase, you'll receive a confirmation email letting you know your order has been shipped, along with a tracking number.

 

Do you guys accept orders placed outside of Australia?

Absolutely!  We love finding international forever homes.

 

What is your store's return and exchange policy?

You may return or exchange the item(s)* within 14 days of purchase. Be sure to return the item(s) you wish to return or exchange to the Urban Rustle return address. Include your receipt, a note describing the exchange, and your contact info.

For contact info, please include your name, address, phone number, and email.  Upon receipt of your returned item(s), we'll give you the option of credit towards another Urban Rustle purchase, or the order amount credited to the card/account used for the original purchase. 

*Unfortunately pierced earrings (stud earrings, tassel earrings etc) are non-returnable for reasons of hygiene and safety.

If you have any questions, issues, or anything at all, please don't hesitate to contact us:  info@urbanrustle.com

 

Er, why does the total amount at checkout look different all of a sudden?  

For security reasons, we can only process payments in our store's base currency (Australian dollars).  The currency convertor tool you see located at the top of our pages is only for visual reference.  The figures are always updating to reflect current currency exchange rates.

 

So, how do I pay for my order? Is it secure?

Our checkout process uses Stripe, one of the most trusted online payment solutions. We accept Visa, Mastercard, American Express debit and credit cards.  Of course, if you prefer, we also have Paypal.

 

How long will it take to receive my order?

Once dispatched, most domestic (Australian) orders take usually about 2 to 10 business days.  International shipping delivery times can take anywhere between 2 and 12 weeks (3 weeks is the average).

 

Where are your products made?

Sydney, Australia.  Although some of the parts we use to make our products are sourced from overseas (e.g. 'made in USA' surgical steel earwires), the actual manufacturing of the finished product takes place in a Sydney studio.  We're proud of this fact.

 

Are you earrings nickel-free?

Yes, all our earring posts are nickel-free.

 

How should I care for my jewellery?

As with all handmade items, Urban Rustle jewellery pieces should be worn and stored with care. Please do not wear in the bath or shower.  We recommend cleaning your earring posts & backs now and then with a cotton pad and appropriate sanitising solution.

 

I noticed you have a lot of wood and leather products in your store?

We at Urban Rustle love working with natural materials such as wood, leather, and cotton for their durability, timelessness, and natural beauty. We avoid plastic and synthetics wherever possible. Because we do use natural materials, please take into consideration that the grain and colour of your jewellery  may vary ever so slightly from piece to piece.  Thank you for your understanding, dear Rustlers.

 

I'd like to send my order as a gift to someone.

Let us know what message you'd like to include in your package.  We'll make sure your gift reaches your special someone beautifully wrapped!

 

How do your T-shirt sizes run?  

For apparel sizing, please see below:

The following figures are based on measuring the width and length of the T shirt

WOMENS

 Size XSML SML MED LRG XLRG

Body Width (cm/inches)

40.5/16 44/17 47/18.5 50/20 53/21
Body Length (cm/inches)  66.5/26 68.5/27 70.5/28 71.5/28 72.5/28.5

 

MENS

 Size SML MED LRG XLRG

Body Width (cm/inches)

47/18.5 52/20 56.5/22 61/24
Body Length (cm/inches) 71/28 75/29.5 78.5/31 82/32

 

T-shirt sizing reference

 

I'd like to carry Urban Rustle in my store.  Who do I contact about wholesale?

Get in touch with us!   info@urbanrustle.com